Shipping policy

Shipping Policy

Effective Date: [Insert Date]
At Puronne Solutions, we strive to provide clear and transparent information about our shipping processes. Please review our policy to understand how your order will be handled.

1. Processing Time

  • All products are made to order and require 2–7 business days for production before shipping.
  • Production times may vary based on product type and order volume.

2. Shipping Times

  • Estimated shipping times vary depending on the destination:
    • Sweden: 3–7 business days
    • Europe: 5–10 business days
    • USA/Canada: 5–12 business days
    • Rest of the World: 10–20 business days
  • Please note that delivery times are estimates and not guarantees. Delays may occur due to customs, shipping carrier issues, or high order volumes.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, product weight, and shipping method chosen.
  • Free shipping is offered on orders over [insert amount, if applicable].

4. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • Use the tracking number to monitor your order's progress via the shipping carrier's website.

5. Customs and Import Taxes

  • Orders shipped outside of the European Union (EU) may be subject to customs duties, taxes, or fees.
  • These charges are the responsibility of the customer and are not included in the order total at checkout.

6. Missing, Lost, or Damaged Packages

  • Missing Packages: If your package has not arrived within the estimated delivery time, please contact us at webshop@jennypuronne.com for assistance.

  • Lost Packages: If tracking shows the package as delivered but you cannot locate it, check with your local carrier or neighbors. If still unresolved, contact us.

  • Damaged Packages: If your order arrives damaged, email us at webshop@jennypuronne.com with photos of the damage within 7 days of delivery. We will arrange a replacement or refund.

7. Returns Due to Incorrect Address

  • If the shipping address provided is incorrect and the package is returned to us, the customer is responsible for the cost of reshipping to the correct address.

8. Shipping Limitations

  • We currently ship to [list regions/countries, if applicable].
  • Certain remote areas may experience longer shipping times or restrictions.

9. Contact Us

If you have any questions about our Shipping Policy, feel free to contact us: