Refund policy

2024-2025

At Puronne Solutions, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility: Items must be returned within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- Certain products, such as personalized or custom-made items, are non-returnable unless defective or damaged.
Process:
1. Contact us at webshop@jennypuronne.com with your order number and reason for return.
2. Once approved, send the item to the following return address:
  
  Return Address:
  Puronne Solutions
  Strandallén 4
  135 61 Tyresö
  Sweden
3. You are responsible for shipping costs for returning the item.
  Shipping costs are non-refundable.
Non-returnable items:
- Gift cards
- Sale items (unless defective)

Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, refunds will be processed to your original payment method within 7 business days.
Please note that bank processing times may vary.

Exchanges are subject to product availability. Contact us at webshop@jennypuronne.com to inquire about an exchange for the same item.

If you receive a damaged or defective item, please contact us immediately at webshop@jennypuronne.com with photos of the issue and your order details. We will arrange a replacement or refund as necessary.

If you have any questions about our return and refund policy, please contact us at:

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